Last updated: September 18, 2026. New bookings use the booking-deposit terms below. Earlier bookings retain the terms accepted when booked. Stripe processes payments; Gaby’s Clean does not store card numbers or CVC.
1. Booking deposit
The displayed booking deposit is charged immediately and applied toward your final service total. It is not an additional service fee. Your payment method is securely saved with Stripe for the remaining balance.
2. Remaining balance
After completion, the booking deposit is deducted from the final total and only the remaining balance is charged, including any tip you explicitly select. A 2-hour minimum applies only to work performed, not to cancellation fees. The final amount may vary with the work performed and previously disclosed or approved adjustments. If the deposit covers the total, no second charge is made.
3. Refunds and cancellations
Any booking deposit exceeding the final total will be refunded to the original payment method. Cancel at least 24 hours before the scheduled start for a full deposit refund. If your Pro has not accepted the task, your deposit is also refunded. If you cancel less than 24 hours before the scheduled start after your Pro has accepted, your deposit is retained as the cancellation fee and allocated in full to your Pro, with no additional cancellation charge. If your Pro cancels, your deposit is refunded. Times use the confirmed schedule in Eastern Time. Post-start issues and disputed cancellations are reviewed by Support. Mandatory statutory cancellation and refund rights take priority over this policy. Contact Support to exercise those rights. Bank posting times vary. For earlier bookings using a separate security deposit, that deposit remains separate and refunds follow the original accepted policy.
4. Declined payments
If the final charge fails or requires authentication, the booking will not be marked paid. The customer will receive a notice and a secure link to authenticate or update the payment method.
5. Receipts and disputes
Stripe will send a receipt after each charge. For questions or disputes, contact support@gabystotalclean.com with the booking number.